Frequently Asked Questions
Do you sell wood?
At WBS Henderson, we know that finding the right building supplies, timber, and hardware can raise a few questions.
So, whether you’re a DIY enthusiast, tradie, or contractor , our FAQ page has the answers you need.
From wood types and treatments through to delivery options and custom quotes , we’re here to help. If you can’t find what you’re looking for, get in touch—our friendly team is always ready to assist!
General Questions
What does WBS Henderson sell?
We stock a wide range of building supplies, including timber, hardware, fasteners, and trade essentials. Whether you’re a DIYer or a tradie, we’ve got you covered.
Are you open to the public?
Yes! We welcome both trade professionals and DIY customers. Trade prices to the public
Where are you located?
Find us at 32 Henderson Valley Road, Henderson. We are right opposite Henderson High School, with plenty of parking for utes, trailers, and trade vehicles.
Do you offer bulk discounts?
With our timber prices being well below that of the big box stores, we are unable to offer bulk discounts.
What are your payment options?
We accept Eftpos, credit cards, direct credit, and of course the good ole foldable cash.
Orders & Quotes
Can I get a custom quote?
Absolutely! Use our Custom Quote Form or contact our team for personalised pricing for your needs.
Do you offer online ordering?
We’re working on adding eCommerce to our website! In the meantime, please give us a call or send an email to us to place an order.
How do I check if an item is in stock?
Give us a call or pop into the store, and our team will check for you.
Timber & Building Supplies
What types of timber do you stock?
We stock a variety of timber, including treated pine, decking, and structural timber, along with kwila decking. If you need something specific, we can source it.
Do you cut timber to size?
We do not offer an onsite cutting service. However; please feel free to bring your own handsaw or a cordless power tool to complete the job
How should I store my timber before use?
Timber should be kept dry and flat to prevent warping. Also keep covered during those hot summer months. Need advice? Our team is happy to help.
What are the different timber treatments?
We stock different timber treatment levels (H1-H5) to suit different applications. Check with us to ensure you get the right timber for your job.
Do you sell pre-primed timber?
Yes, we stock pre-primed timber, ready for painting and finishing.
Delivery, Pickup and Courtesy Trailers
Do you deliver?
Yes! We offer delivery across Auckland and beyond. Delivery fees depend on location and order size. If you spend over $950 and live within 7km of the yard, we will deliver for free.
How long does delivery take?
Standard deliveries typically take 1–3 business days dependent on delivery address. Urgent requests? Call us and we’ll do our best to sort you out.
What areas do you deliver to?
We personally deliver Auckland-wide and can arrange special deliveries beyond that. Contact us for details.
Can I pick up my order?
Of course! Click & Collect is available. Place your order in advance, and we’ll have it ready at the day and time that you require.
Do you load materials into vehicles?
Yes, our team is happy to help load up your ute, trailer, or van.
Do you have Courtesy Trailers?
Yes we sure do. We have six trailers generally available but subject to availability. Ask the team for more details.
Returns & Warranties
What is your return policy?
With wood being wood, we will only accept returns at our discretion. Special orders are non-refundable.
What if my item is faulty?
We stand by our products. If something’s not right, bring it back and we’ll sort it out. We will honour our obligations under the Consumer Guarantees Act
Can I return timber?
Timber is a natural product and can act as such, so returns are at our discretion. Contact us to discuss.
Contact & Support
How do I get in touch?
Call us on 09 952-6118 or email sales@wbshenderson.co.nz. Better yet, drop by for a yarn!
Do you offer expert advice?
Yes! Our team has years of experience in the trade and is happy to help with product selection and project advice. Gareth would love to discuss the property and elements of concrete.
Can I follow you on social media?
Yes, find us on Facebook and Instagram
Timber Treatments
What do all the different timber treatments mean?Well, in basic terms it is how well the timber will stand up to the elements. The differing treatments are;
- H1.2 - Protected from the weather, above ground, but with a possibility of exposure to moisture.
Typical uses - Wall framing. - H3.2 - Exposed to the weather, above ground or protected from the weather but with a risk of moisture entrapment.
Typical uses - Decks, pergola's, external beams, posts not on the ground.
H4 - Exposed to the weather, in ground or in fresh water.
Typical uses - Fence posts, landscaping timbers not requiring building consents.H5 - Exposed to the weather, in ground or in fresh water.
Typical uses - House piles and poles, crib wall, posts in ground for decks, verandas and pergolas.
[Source: NZ Department of Building & Housing Summary Information from NZS 3602: 2003]
Timber Grades
What do all the different timber grades mean?There are many differing grades, however, these are the main types;
- MSG 8, 10 or 12 - These are the structural grades. If you are wanting to take structural loads, then these are your go to (the higher the number, the stronger they are).
- MSG 6 - This is a non-structural grade of timber but does have some strength to it.
No2 - This is a non-structural grade of timber and is essentially MSG8 timber that failed the structural tests. It’s great for handrails, nogs, and other similar things. Not many yards carry No2, but we are a well known supplier of it.
Non-Structural - Pretty self explanatory. [Designed with the structural integrity of a wet paper towel - Little Steve]
NB: we are not builders and can only provide general advice. If you aren't sure sure what grade you require, please check with your builder.