Frequently Asked Questions

Do you sell wood?

At WBS Henderson, we know that finding the right building supplies, timber, and hardware can raise a few questions.

So, whether you’re a DIY enthusiast, tradie, or contractor , our FAQ page has the answers you need.

From wood types and treatments through to delivery options and custom quotes , we’re here to help. If you can’t find what you’re looking for, get in touch as our friendly team is always ready to assist!

WBS Henderson - Here to help with questions and queries

General Questions

What does WBS Henderson sell?
We stock a wide range of building supplies, including timber, hardware, fasteners, and trade essentials. Whether you’re a DIYer or a tradie, we’ve got you covered.

Are you open to the public?
Yes! We welcome both trade professionals and DIY customers. Trade prices to the public

Where are you located?
Find us at 32 Henderson Valley Road, Henderson. We are right opposite Henderson High School, with plenty of parking for utes, trailers, and trade vehicles.

Do you offer bulk discounts?
With our timber prices being well below that of the big box stores, we are unable to offer bulk discounts.

What are your payment options?
We accept Eftpos, credit cards, direct credit, and of course the good ole foldable cash.

Orders & Quotes

Can I get a custom quote?
Absolutely! Use our Custom Quote Form or contact our team for personalised pricing for your needs.

Do you offer online ordering?
We’re working on adding eCommerce to our website! In the meantime, please give us a call or send an email to us to place an order.

How do I check if an item is in stock?
Give us a call or pop into the store, and our team will check for you.

Timber & Building Supplies

What types of timber do you stock?
We stock a variety of timber, including treated pine, decking, and structural timber, along with kwila decking. If you need something specific, we can source it.

Do you cut timber to size?
We do not offer an onsite cutting service. However; please feel free to bring your own handsaw or a cordless power tool to complete the job

How should I store my timber before use?
Timber should be kept dry and flat to prevent warping. Also keep covered during those hot summer months. Need advice? Our team is happy to help.

What are the different timber treatments?
We stock different timber treatment levels (H1-H5) to suit different applications. Check with us to ensure you get the right timber for your job.

Do you sell pre-primed timber?
Yes, we stock pre-primed timber, ready for painting and finishing.

Delivery, Pickup and Courtesy Trailers

Do you deliver?
Yes! We offer delivery across Auckland and beyond. Delivery fees depend on location and order size. If you spend over $950 and live within 7km of the yard, we will deliver for free.

How long does delivery take?
Standard deliveries typically take 1–3 business days dependent on delivery address. Urgent requests? Call us and we’ll do our best to sort you out.

What areas do you deliver to?
We personally deliver Auckland-wide and can arrange special deliveries beyond that. Contact us for details.

Can I pick up my order?
Of course! Click & Collect is available. Place your order in advance, and we’ll have it ready at the day and time that you require.

Do you load materials into vehicles?
Yes, our team is happy to help load up your ute, trailer, or van.

Do you have Courtesy Trailers?
Yes we sure do. We have six trailers generally available but subject to availability. Ask the team for more details.

Returns & Warranties

What is your return policy?
Whether you purchased in store or online, returns are accepted at our discretion. Products must be unused, in original condition, and accompanied by proof of purchase.

Because wood is a natural product, timber and building materials may vary in appearance, moisture content, grain, and finish. Special order items generally cannot be returned, however under certain circumstances could be returned with a restocking fee. Clearance items are non-refundable unless required under the Consumer Guarantees Act.

For online purchases, change-of-mind returns may be accepted within 7 days of delivery, provided the goods are unopened, unused, and suitable for resale. Return freight costs for change-of-mind purchases are the responsibility of the customer.

What if my item is faulty?
We stand by everything we sell.

If something’s not right, we want to know about it as soon as possible. Whether your item was collected from the yard or delivered to site, please inspect your order promptly and contact us if there are any issues.

To help us sort things quickly, please:

Keep the original packaging where possible
Provide clear photos of any damage or faults
Give us a good description of the issue
Have your receipt or proof of purchase ready

We will honour our obligations under the Consumer Guarantees Act

Can I return timber?
Timber is a natural product and can move, twist, shrink, split, cup, or react to storage and weather conditions. Because of this, timber returns are accepted at our discretion.

We strongly recommend checking timber at the time of pickup or delivery and storing it correctly before use. Timber that has been cut, installed, painted, stained, exposed to weather, or modified may not be eligible for return. Contact us to discuss.

What if I ordered the wrong item ?
If you’ve changed your mind or ordered the wrong product, contact the team as soon as possible. Provided the item is unused, in original condition, and suitable for resale, we may be able to offer an exchange, store credit, or refund at our discretion.

Please note:

Special order items are non-refundable. Conditions may apply
Freight charges are non-refundable
Return freight costs are the responsibility of the customer unless the error was ours

Can I exchange an item instead of a refund ?
In many cases, yes. Eligible products may be exchanged for another item of equal value or used as credit towards another purchase, subject to stock availability and the condition of the returned goods.

Do I need proof of purchase ?
Yes. To process a return, exchange, or warranty claim, proof of purchase is required. This can include a till receipt, invoice, online order confirmation, or proof of payment.

How do I organise a return ?
Easy. Pop into the yard, give us a call, or flick us an email and the team will point you in the right direction.

📍 32 Henderson Valley Rd, Henderson

📞 09-952-6118

📧 sales@wbshenderson.co.nz

Contact & Support

How do I get in touch?
Call us on 09 952-6118 or email sales@wbshenderson.co.nz. Better yet, drop by for a yarn!

Do you offer expert advice?
Yes! Our team has years of experience in the trade and is happy to help with product selection and project advice. Gareth would love to discuss the property and elements of concrete.

Can I follow you on social media?
Yes, find us on Facebook and Instagram

Timber Treatments

What do all the different timber treatments mean?
Well, in basic terms it is how well the timber will stand up to the elements. The differing treatments are;

H1.2 - Protected from the weather, above ground, but with a possibility of exposure to moisture.
Typical uses - Wall framing.
H3.2 - Exposed to the weather, above ground or protected from the weather but with a risk of moisture entrapment.
Typical uses - Decks, pergola's, external beams, posts not on the ground.
H4 - Exposed to the weather, in ground or in fresh water.
Typical uses - Fence posts, landscaping timbers not requiring building consents.
H5 - Exposed to the weather, in ground or in fresh water.
Typical uses - House piles and poles, crib wall, posts in ground for decks, verandas and pergolas.

For a more detailed explanation of differing timber treatment, check out our Timber Treatment Grades Explained page.

[Source: NZ Department of Building & Housing Summary Information from NZS 3602: 2003]

Timber Grades

What do all the different timber grades mean?
There are many differing grades, however, these are the main types;

MSG 8, 10 or 12 - These are the structural grades. If you are wanting to take structural loads, then these are your go to (the higher the number, the stronger they are).
MSG 6 - This is a non-structural grade of timber but does have some strength to it.
No2 - This is a non-structural grade of timber and is essentially MSG8 timber that failed the structural tests. It’s great for handrails, nogs, and other similar things. Not many yards carry No2, but we are a well known supplier of it.
Non-Structural - Pretty self explanatory. [Designed with the structural integrity of a wet paper towel - Little Steve]

For a more detailed explanation of differing timber grades, check out our Timber Grades Explained page.

[NB: we are not builders and can only provide general advice. If you aren't sure sure what grade you require, please check with your builder.]